Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER.
WE CLEARLY SET OUT OUR TERMS AND CONDITIONS OF BUSINESS UNDER WWW.OAKBEDS.CO.UK T/A HEADBOARDS LTD.
Please see below our Terms and Conditions of business before placing your order.
PRIVACY & SECURITY
Here at oakbeds.co.uk, Part of the Headboards Ltd group of companies, We are fully committed to protecting your privacy.
We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
We will not pass your telephone number, email address or any personal details to any other organisations other then to process your order.
The information we ask from you at the checkout point is the minimum information we require to process your order.
Information you provide to us will remain confidential at all times.
The internal procedures of Headboards Ltd cover the storage, access and disclosure of your information and we will comply with all applicable UK data protection laws.
We are confident that the credit card information that you enter on our website will not be accessed by anyone unauthorised.
Our SSL encryption uses the latest technologies to prevent any unauthorised access.
DESCRIPTIONS AND PRODUCT INFORMATION
At Oakbeds.co.uk we do our very best to ensure that the product information that you see on our website is as accurate as possible.
The Images used for our products are for illustration purposes only.
Please ensure that you check the size of your bed before placing your order.
If you require any help regarding your bed size, types of suitable slat system including our slatted bed bases, a member of our Sales team will be delighted to help.
Our full range of Solid Oak Beds are all made to Order in our workshop in Harrow, Middlesex.
We stock the European Oak and as soon as you place your Oak Bed order it will go into production.
Our Slatted bed bases are also made to order in your desired size, We hold stock of the necessary components to make the bases.
As soon as the order is placed it will go into the production process.
The Slatted bed bases will be made alongside your Oak Bed to ensure they fit perfectly within the bed frame.
If for any reason your product is unavailable a member of our team will contact you immediately to explain the situation and advise when the order can be fulfilled.
If you are not happy with the date then we can cancel the order at your request.
We aim to have all orders delivered within 28 working days from the order being placed.
Manufacturing times can vary dramatically, please contact us before placing your order to confirm current lead times.
Under the Distance of Selling Regulations 2000 you do not have the right to cancel your order if the order is a custom order.
All our Oak Beds and Slatted Bed Bases are made to order in your required sizes, they are therefore considered to be Custom Orders.
Oakbeds.co.uk accept all major credit and debit cards for payment of our items in the online store.
We take our customers’ security very seriously and want you to feel safe purchasing online.
For this reason we use one of the leading online payment gateway providers Stripe to remotely process all our online transactions.
All major Debit and Credit Cards are accepted by our stripe payment gateway.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
This is the most stringent level of certification available in the payments industry.
Headboards Ltd only receives confirmation that payment has been made and receives no details about the card itself.
All card numbers are encrypted at rest with AES-256.
Decryption keys are stored on separate machines.
None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist.
Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
If your card transaction fails our stringent security checks for any reason, no money will leave your account and we reserve the right to place the order on hold.
Don’t worry; in these circumstances a member of our customer service team will contact you to discuss an alternative method of payment.
Once full payment has been received we will accept your order and within a matter of weeks your order will be delivered.
When your order is ready for dispatch we will contact you either by phone or email to arrange a suitable day for delivery.
We can not dispatch any goods until we have spoken to the customer and pre arranged a suitable day for delivery.
Once your order has been booked in for delivery it is your responsibility to ensure there is someone at the property to sign for the parcel, if the delivery is missed and the item is returned back to us we reserve the right to charge for re delivery.
Once we have arranged a suitable day for delivery we dispatch all goods so that they arrive on your chosen day.
We shall not be liable for failed deliveries which are due to reasons beyond our reasonable control due to third party services.
All our orders are dispatched using either DX or Parcel Force Courier services which are two of the leading courier companies servicing the United Kingdom.
We are able to offer you your chosen midweek day for delivery; however we are unable to specify an AM or PM delivery.
Please ensure that care is taken when opening your parcel, Please take extra care if using a knife or sharp object to open the package.
It is the customer’s responsibility to inspect the Box before signing for the parcel.
Please ensure the box is in good condition when accepting deliveries from our couriers.
If the box is damaged, please mark the box as Damaged or refuse delivery.
We are only able to fulfil orders that are to be delivered anywhere in Mainland UK.
However we appreciate that many customers who live outside mainland UK have an interest in our products, We will quote you a price for delivery outside Mainland UK.
All Deliveries will need to be signed for upon delivery.
As soon as your order is ready for dispatch, a member of our dispatch team will call you to arrange a convenient day for delivery.
Deliveries take place in the business hours of the day between 08.00 and 18.00.
If for any reason you have to go out please leave a note for the driver authorising them to leave the parcel in garage, Porch, neighbour etc
Delivery Options for Our Oak Beds - The Standard delivery for our Oak Beds will be £40.00 anywhere in Mainland UK, Each Additional bed will be £30.00
As a manufacturer we are unable to offer storage of orders, all orders must be dispatched with 10 days of completion our team will call/email you once your order is ready.
All orders that are not dispatched within 10 days of completion will incur a £10 day storage fee payable before delivery is made.
RETURNS & REPLACEMENTS
Here at oakbeds.co.uk, We aim to supply hand crafted Oak Beds of the highest quality.
We want to ensure all of our customers are satisfied with their purchase and therefore have a stringent quality process in place before any of our products are dispatched for delivery.
The beds and Slatted Bed bases we manufacture are made to Order in the customers required size.
As they are bespoke orders returns will only be accepted by us if we have made a mistake with the order.
Under the Distance Selling Regulations you do not have a right to cancel or Amend your order once the order has been placed and accepted.
All our beds and Slatted bases are professionally packed using quality materials to ensure that your order arrives in perfect condition.
You must report any damages caused by delivery within 7 days of receiving your order.
We regret we are unable to accept any damage claims after this time.
Once you have notified us of the damaged goods the company will replace your order.
Oakbeds.co.uk is part of the Headboards Ltd group of companies and is a registered company in the UK:
Oakbeds.co.uk T/A Headboards Ltd
73 Canning Road
If you have any queries you can write to us at the above address, alternatively you can contact us by email: firstname.lastname@example.org.