Returns Policy

Thank you for choosing The Oak Bed Work Shop for your
handmade solid oak bed frame. Our products are made to order, ensuring they are
customised to your specific requirements. As such, we cannot accept returns
unless the product is delivered in a damaged state.

Rest assured, we only dispatch products once they
have been thoroughly checked to ensure they meet our high standards and are
undamaged. All our products are carefully packed and delivered by trusted UK
couriers to ensure that they are not damaged on their way to you.

In the unlikely event that your order does arrive
damaged, we will endeavour to replace the product as soon as possible, but ONLY
under the condition that the delivery is signed for as “damaged” and you
contact us within 7 days of delivery. Unfortunately, we cannot replace any
damaged items after this period of time.

Please note that due to the nature of our business,
you do not have the right to cancel or amend your order once it has been placed
and accepted by us under the “Distance Selling Regulations 2000”.

To avoid disappointment, we recommend that you
double check your measurements before placing an order to ensure your bed will
fit your room. If you have any questions or concerns about our bespoke beds,
please do not hesitate to contact us before placing an order to ensure your
complete satisfaction.

FAQ

Returns

What is your returns policy?+ -

Due to the bespoke nature of our products, we cannot accept returns unless the product is delivered in a damaged state. Please see our Returns Policy page for more information.
What if my order arrives damaged?+ -

In the unlikely event that your order arrives damaged, please contact us within 7 days of delivery and ensure that the delivery is signed for as “damaged”. We will endeavor to replace the product as soon as possible.
How long will it take to receive a replacement product?+ -

We will endeavor to replace the product as soon as possible, but please allow up to 28 days for the replacement to be delivered.
What is the quality of your handmade solid oak bed frames?+ -

At The Oak Bed Works, we take pride in creating high-quality, bespoke handmade solid oak bed frames. We use only the finest materials and traditional techniques to ensure that each product meets our rigorous standards. Our skilled craftsmen take the utmost care and attention to detail, resulting in a product that is not only visually stunning but built to last. All of our bed frames are thoroughly inspected before dispatch to ensure that they meet our high standards.

Can I cancel or amend my order?+ -

No, unfortunately, you do not have the right to cancel or amend your order once it has been placed and accepted by us under the “Distance Selling Regulations 2000”.
How do I return a damaged product?+ -

If your product arrives damaged, please contact us within 7 days of delivery and ensure that the delivery is signed for as “damaged”. We will arrange for the product to be collected and replaced as soon as possible.
Who is responsible for the cost of returning a damaged product?+ -

We will cover the cost of returning a damaged product and delivering a replacement.
What if I am not happy with the quality of my product?+ -

If for any reason you are not satisfied with the quality of our product, please contact us as soon as possible. We take any concerns regarding the quality of our handmade solid oak bed frames seriously and will work with you to find a satisfactory solution. We stand behind the quality of our products and want to ensure that each and every one of our customers is completely satisfied with their purchase.